• FAQ

    Pre-sales FAQ

    Q:What ages is matatalab product designed for?

    A:Matatalab robot is a kids-friendly education product designed for children over 4 years old. It includes basic Coding set package, Musician Add-on package, and Artist Add-on package. The contents are suitable for students from kindergarten to primary school ages.

     

    Q: What product quality certifications does matatalab product have?

    A:Matatalab robot has passed China CCC certification, EU EN71 and CE certification, American FCC and ASTM F963-16 certification, Japanese TELEC and PSE certification.

     

    Q:Does matatalab product require the internet?
    A:No, just turn it on and start your adventure.

     

    Q:What is the working principle of the matatalab educational robot? Is the control tower and robot connected via Bluetooth?

    A:The control tower uses image recognition technology to identify the information of the coding blocks and then transmits it to the robot via Bluetooth.

     

    Q:Is any basic coding skills required?
    A:No, children do not need any basic coding experience or reading experience.

     

    Q:What preparation is required before use? Is assembly required?
    A:No assembly required! No APP required! You can play with it as soon as you unpack it.

     

    Q:How to get a quick instruction for using the product?
    A:The User Guide can help you quickly understand how to use the product. Moreover, children can use the challenge booklets to learn independently.

     

    Q:Does matatalab robot need batteries?
    A:No. Matatalab products use built-in lithium batteries inside, and it's rechargeable.

     

    Q:How long do the products need for recharging? How long do the batteries last?
    A:Average charging time: The control tower needs 4 hours and the MatataBot needs 2 hours.
    Average usage time: Both of the Control tower and MatataBot can work continuously for 4~6 hours.


    Q:How sturdy is matatalab product?
    A:Both the control tower and the MatataBot have passed the EN71 safety assessment test and the drop test.

     

    Q: Is there a warranty?
    A:The warranty period for the product is one year.
    The following circumstances will void the free warranty:
    Not able to provide this warranty certificate and valid invoice.
    This warranty is unilaterally modified or incompatible with the product.
    Natural consumption/ wear and aging of consumable parts.
    Damage caused by lightning or other electrical system problems.
    Damage caused by improper use, such as external force, damage, etc.
    Damage caused by force majeure factors such as accidents/ disasters.
    Self-dismantled/ reassembled/ repaired products.
    Product exceeds the warranty period.
    Abuse or misuse, including but not solely limited to the failure to use this product beyond the user manual.

     

    Q:How many maps does the matatalab product set have?
    A:The matatalab product set includes one double-sided map with two adventure themes.

    After-sales FAQ

    Q:My matatalab robot has stopped working.
    A:First,confirm control tower and MatataBot have been turned on and established the connection, and use them under the light that is suitable for reading.
    If you can't switch on or build a connection successfully, please charge them and try again.
    If it’s still not working after the above operation, please contact support@matatalab.com for further help.

     

    Q:Is there any way to quickly pair control tower and MatataBot, when the Bluetooth failed to connect?
    A: When the Bluetooth is disconnected, the control tower and robot will automatically reconnect in 10s when they are close to each other. If the connection is still not built, please turn off the machine and restart the control tower and MatataBot.

     

    Q:Can I design my own map? Is there any requirement for the material?
    A:We encourage users to create their own maps. The material of the map is not limited. You can use paper, cloth, plastic cloth etc. Users need to make sure that the grid size must be 10cm*10cm to match the movement of the MatataBot.

     

    Q: Help, My matatalab robot doesn’t turn the correct angles!

    A: There will be ±2° errors when the MatataBot turns. If you find the angel errors becomes too big, like 10° or above, you are available to adjust the turning angle following the steps below.

    1. After the connection between the Command Tower and the MatataBot established, place the coding blocks on the Control Board according to the way shown here (From left to right, calling function blocks, target blocks, random movement, move forward, calling function blocks).

    2. Then press the start button, the MatataBot will execute the command of the target block, the adjustment is done. Every adjustment will increase/reduce by 1.5°.

    If you do the wrong adjustment, you could press the on/off button for 20s to turn off the MatataBot, it will be reset.

    E.g. When you find the MatataBot turns smaller angle than 45° when it comes with 45° angle blocks, you could place the coding blocks like the way here.

    Just replace your target angle block under left turn or right turn block to adjust the angle.

     

    School Use

    Q:How does matatalab product match classroom teaching?
    A:In the classroom, we recommend that every four students use one product set for group learning. The product is not only suitable for classroom group teaching, but also for area activities and after-school classrooms.
     

    Q:How do teachers get guidance and help? How to get teaching guidance resources?
    A:We have Teachers’Guide with detailed lesson plans for matatalab educational robot to help teachers to easily get into teaching. Please let us know if you need a teacher's guidebook when you purchase the products.
     

    Q:Can multiple robots and control towers be used in the same classroom? Is it possible that mutual interference or matching errors occur?
    A:Yes. And the mutual interference or the matching error will not occur.

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This Privacy Policy describes the policies and procedures of MATATALAB CO., LTD. (“we”, “our” or “us”) on the collection, use and disclosure of your information on matalab.com and the services, features, content, applications, and products we offer (collectively, the “Application”). When you use the Services, you are consenting to the collection, transfer, manipulation, storage, disclosure and other uses of your information as described in this Privacy Policy.
TYPES OF DATA COLLECTED
This Privacy Policy covers the treatment of personally identifiable information (“Personal Data”) gathered when you are using or accessing the Application. Among the types of Personal Data that this Application collects, by itself or through third parties, there are: Cookies, Usage Data and Email.
Other Personal Data collected may be described in other sections of this Privacy Policy or by dedicated explanation text contextually with the Personal Data collection.
•	• The Personal Data may be freely provided by the User, or collected automatically when using this Application.
•	• Any use of Cookies – or of other tracking tools – by this Application or by the owners of third party services used by this Application, unless stated otherwise, serves to identify Users and remember their preferences, for the sole purpose of providing the service required by the User.
•	• Failure to provide certain Personal Data may make it impossible for this Application to provide its services.
•	• The User assumes responsibility for the Personal Data of third parties published or shared through this Application and declares to have the right to communicate or broadcast them, thus relieving the Data Controller of all responsibility.
METHODS AND PLACE OF PROCESSING
The Data Controller processes the Personal Data of Users in a proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Personal Data.
The data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated.
GOOGLE ANALYTICS (GOOGLE)
•	• Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Personal Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services.
•	• Google may use the Personal Data collected to contextualize and personalize the ads of its own advertising network.
•	• Personal Data collected: Cookie and Usage Data.
•	• Place of processing : USA – Privacy Policy – Opt Out
DISPLAYING CONTENT FROM EXTERNAL PLATFORMS
These services allow you to view content hosted on external platforms directly from the pages of this Application and interact with them. If a service of this kind is installed, it may still collect web traffic data for the pages where the service is installed, even when users do not use it.
YouTube.com
•	• YouTube is a video content visualization service provided by YouTube that allows this Application to incorporate content of this kind on its pages.
•	• Personal Data collected: Cookie and Usage Data.
•	• Place of processing : USA – Privacy Policy
INTERACTION WITH EXTERNAL SOCIAL NETWORKS AND PLATFORMS
These services allow interaction with social networks or other external platforms directly from the pages of this Application.
•	• The interaction and information obtained by this Application are always subject to the User’s privacy settings for each social network.
•	• If a service enabling interaction with social networks is installed it may still collect traffic data for the pages where the service is installed, even when Users do not use it.
Twitter Tweet Button and Social Widgets (Twitter)
•	• The Twitter Tweet button and social widgets are services allowing interaction with the Twitter social network provided by Twitter Inc.
•	• Personal Data collected: Cookie and Usage Data.
•	• Place of processing : USA – Privacy Policy
Facebook Like Button and Social Widgets (Facebook)
•	• The Facebook Like button and social widgets are services allowing interaction with the Facebook social network provided by Facebook, Inc.
•	• Personal Data collected: Cookie and Usage Data.
•	• Place of processing : USA – Privacy Policy
ADVERTISING
To help us deliver ads (remarketing), measure their performance, and make them more relevant to you based on criteria like your activity in our application we use cookies and pixels to tailor ads and measure their performance. Using these technologies, we can show you ads and evaluate their effectiveness. This helps us provide high-quality ads and content that might be more interesting to you.
•	• If you would like to change the way we collect data about you in Twitter, visit Twitter account settings, Do Not Track browser setting, and the opt-out choices of Twitter’s ads.
•	• Our third-party advertising providers, including Google Analytics for Display Advertisers, also use these technologies for marketing on our behalf, including the delivery of interest-based ads and measurement of their performance.
•	• If you do not want our advertising providers to use your visits to Twitter websites to show you personalized ads on our behalf, you can opt out using your Do Not Track browser setting.
•	• You can also opt out of Google Analytics by installing Google’s opt-out browser add-on, and out of interest-based Google ads using Google’s Ads Settings. To opt out of activity-based ads in Facebook, visit your Facebook Ad Settings.
MANAGING EMAIL ADDRESSES AND SENDING MESSAGES
These services make it possible to manage a database of subscription based email contacts to communicate with the User via email. The services are used to collect data concerning the date and time when the mail is viewed by the User, as well as when the User interacts with incoming mail, such as by clicking on links included in the email
MailChimp
•	• MailChimp is an email address management and message sending service provided by The Rocket Science Group, LLC d/b/a MailChimp, a State of Georgia limited liability company. Personal Data collected: Email address.
•	• Place of processing : United States – Privacy Policy
ADDITIONAL INFORMATION ABOUT DATA COLLECTION
LEGAL ACTION
The User’s Personal Data may be used for legal purposes by the Data Controller, in Court or in the stages leading to possible legal action arising from improper use of this Application or the related services. The User is aware of the fact that the Data Controller may be required to reveal Personal Data upon request of public authorities.
ADDITIONAL INFORMATION ABOUT USERS’ PERSONAL DATA
In addition to the information contained in this Privacy Policy, this Application may provide the User with additional and contextual information concerning particular services or the collection and processing of Personal Data upon request.
SYSTEM LOGS AND MAINTENANCE
For operation and maintenance purposes, this Application and any third party services may collect files that record interaction with this Application (System Logs) or use for this purpose other Personal Data (such as IP Address).
INFORMATION NOT CONTAINED IN THIS PRIVACY POLICY
More details concerning the collection or processing of Personal Data may be requested from the Data Controller at any time. Please see the contact information at the end of this Privacy Policy.
THE RIGHTS OF USERS
Users have the right, at any time, to know whether their Personal Data has been stored and can consult the Data Controller to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to the Data Controller at the contact information set out below. This Application does not support “Do Not Track” requests. To determine whether any of the third party services it uses honor the “Do Not Track” requests, please read their privacy policies.
CHANGES TO THIS PRIVACY POLICY
The Data Controller reserves the right to make changes to this Privacy Policy at any time by giving notice to its Users on this page. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. If a User objects to any of the changes to this Privacy Policy, the User must cease using this Application and can request that the Data Controller erase the Personal Data. Unless stated otherwise, the then-current privacy policy applies to all Personal Data the Data Controller has about Users.
INFORMATION ABOUT THIS PRIVACY POLICY
The Data Controller is responsible for this Privacy Policy.
DATA CONTROLLER AND OWNER
MATATALAB CO., LTD.
Thank you for taking the time to read this Privacy Policy.
Copyright © 2017 MATATALAB CO., LTD. All rights reserved.
Updated on November 9, 2017 
CONTACT 
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at inquiry@matalab.com.